If the item is out of stock once the return has been processed, we will not replace the item and refund your original payment method. If no contact has been made, alerting us to the error 3 days from the original delivery date, your order will not be eligible for replacement or refund. Images of the incorrect product(s) will be required. We will then begin processing your return and/ or replacement at no additional cost to you. Seller Error: If we made a mistake, such as sending the wrong item, please submit a contact form on our site or email us directly at within 3 days of receiving your order. Returns sent back without an RMA number or submitted after 30 days of delivery, not in their original condition, is damaged, or missing parts for reasons not due to our error, will not be refunded. If your shipment qualifies for a return, you will receive a pre-paid return label and instructions via email. To be eligible for a return, you must use the Return Form found on the contact us section of our site and receive an RMA number (Return Merchandise Authorization). Please do not send your purchase back to the manufacturer. Understand the customer bears the responsibility of adequate packaging and the entire risk of damage in the return process, so if damaged by either their inadequate packing or the carrier who ships the products back, the return will not be refunded. For best practices, you can use the same packaging your item arrived in unless it’s damaged. We take great pride in shipping your products to arrive in mint condition please do the same for us when returning your items. PLEASE NOTE: If the product is damaged in returning it to us, you will not be refunded. Products that have been opened, altered, played with, or tampered with in any other way are NOT eligible for return. If your order shipped free, the shipping cost will be calculated as $4.00 per item up to a maximum of $12.00.Īll returns must be in the original, factory-sealed (if applicable) packaging and in the same exact new/ mint condition that they were received in unless otherwise stated in the product listing. Returns shipped back to us will have shipping costs (exact amount) deducted from your refund amount. Returns of items listed as In-Stock at the time of purchase are permitted within 30 days after shipment has been marked delivered by the carrier. Clearance/ OOB Collections (Damaged Box Products).Mystery Boxes (or any of the contents therein).We do not accept returns of any kind on the following items: You are responsible for return shipping however, you may opt for return shipping to be deducted from your refund once we receive your return. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You can use the contact us form on our site or email us directly at MY ITEMS BE SENT IN ONE PACKAGE?įor logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you placed your order more than five business days ago and there is still no information on your tracking number, please let us know.
#FRUIT LOOPS TOUCAN UPDATE#
You will receive an email with a tracking number once your order is shipped.ĬARRIER STATES: "No Information Available At The Moment"įor some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
By purchasing our products, you consent that one or more packages may be sent to you and receive additional custom fees when they arrive in your country. We are not responsible for any custom fees once the items have shipped. We offer (third party) insurance on lost or stolen packages, which you can purchase separately in check out. Please check your billing and shipping address before processing your order. If you happen to be from one of those countries, we will contact you.Įmerald City Collectibles is not liable for the completeness of information entered during checkout. However, the contracts between certain manufacturers and us come with restrictions, and we cannot ship to certain countries. We are proud to offer international shipping services. **All shipping times exclude customs delays *This doesn't include our Processing time. Orders received on Fridays after 9 am PST will be shipped out on Monday, as long as neither Monday nor Friday falls on a holiday. We typically ship on the next business day if your order is received by 9 am PST Monday - Friday, excluding holidays. We understand all too well the anticipation of receiving an online order.
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